Security

 

VISITING OUR WEBSITES

When you visit our websites and move within the pages, we obtain information on what pages were visited, whether secure sites were accessed and the number of visits to the site. This information is only measured in aggregate and not associated with you individually.

We use this information to assess what is most useful to you to better meet your service requirements. AGF is committed to providing you with the best possible service - the better we know you, the better we can serve you.

WEB SERVER LOG FILES

When you register for our online services, we compile a profile of you for that service. The profile includes account numbers, Log in ID, name and other personal information about you. This personal information is collected in compliance with our Privacy Policy. Each time you use the secure site service, we obtain your Log in ID to identify you as a user of the service in order to safeguard your personal information. We use this information in aggregate to ensure we give you the highest quality of service.

INTERNET SECURITY

AGF takes precautions to protect client information on our websites. In certain areas, AGF uses industry standard SSL (Secure Sockets Layer) encryption to protect data transmissions. While you are in a protected area, the lock icon on a web browser, such as Microsoft Internet Explorer, is locked (as opposed to unlocked, or open). The current level of encryption available in today's Web browsers is 128-bit encryption. AGF currently supports 128-bit encryption on our secure Web site.

COOKIES

AGF uses session cookies to allow you to navigate through the secure site service. A cookie is a small file that is created when you visit the site. It can track how and when you use a site and can store that information about you. A session cookie stores information only for the length of time you are connected to the site. Once you leave the site, AGF does not store the information contained on the cookie.

ONLINE TRANSACTIONS

Whenever you use transaction-based services on our secure site (for example, apply for an investment loan or make account inquiries) we collect personal information from you in accordance with our Privacy Policy. If you withdraw your consent to collect and use the personal information we may not be able to perform the online transaction or be able to provide you with optimal service.

Protect yourself from online fraud and scams

For your protection, we strongly recommend that you do not provide your account information, user name, or password to anyone. If you become aware of any suspicious activity relating to your account, please contact us immediately.

Do not reply to e-mail requests for personal or financial information. Do not respond to, open an attachment in, or click on a link within an e-mail if you suspect the message is fraudulent. If you’re concerned that an email you’ve received is fraudulent, or you want to confirm that the email is really from AGF, please send a message to tiger@agf.com with the following information:

  • The suspected email, either forwarded to us as part of your message, or included as an attachment
  • Your name, email address, and phone number

If you come across a suspicious website claiming to be associated with AGF, please email us at tiger@agf.com and we can confirm its legitimacy.

CONTACTING US BY EMAIL

When you communicate with us by email or when you ask us to respond electronically, we collect information contained in the email and your email address. We use your email address to communicate with you and will store all communications. We may use your email to communicate information about new products and services that we believe may interest you or provide you with the best service possible. While we apply our safeguards to protect private information on our systems and ensure the transmission of confidential information is encrypted, generally free-format email messages you use to send us email messages are not encrypted. We recommend that you use caution when forwarding personal information to us in free-form email messages.

Our website uses cookies to help you get the best experience. Please Accept or click Edit to control your settings.