Accessibility

 

AGF's reputation is built on over 50 years of providing industry-leading investment management services to our clients and stakeholders. Our mission is to help investors succeed. In fulfilling that mission, AGF strives at all times to provide its services in a way that respects the dignity and independence of all people.

We are also committed to giving people with disabilities the same opportunity to access our services and allowing them to benefit from the same services, in the same place and in a similar way as other customers.

Download the AODA integrated standard policy and plan for AGF.

About Accessibility on This Site

Scalable text size

The site offers three different text sizes (as well as those offered by most internet browsers). They are indicated by the large "A" and small "A" links on the right hand side of each page. Click on the large "A" or small "A" to increase or decrease the text size of a page. The smallest size is the default text size of the website.

You can also change your text size preferences in your Internet browser. Changing font sizes in your web browser is easy. Instructions will vary from browser to browser, the instructions below are for Internet Explorer, Firefox, and Chrome.

To temporarily change text size with keyboard shortcuts:

  • Press Ctrl and + to increase the text size
  • Press Ctrl and - to decrease the text size

Screen Readers and Text-only Browsers

AGF.com has also been configured with a limited version of the site, for screen readers and text-only browsers. This version of the site will also render on browsers that do not have CSS and Javascript capabilities enabled. These pages contain general Help and Contact Us information.

Accessible Customer Service Policy

Providing Goods and Services to People with Disabilities

Our Accessible Customer Service Policy outlines specifically how we will carry out our functions and responsibilities with respect to providing accessible goods and services to people with disabilities. Accessible refers to the ability for everyone, regardless of disability or special needs, to access, use and benefit from our products and services as much as possible. While we strive to have accessibility "built in" to our customer service procedures, where this is not currently available, we will focus on providing an alternative or adapting to individual needs.

Contact Information and Feedback

Your experience with AGF matters to us. Should you have a concern or feedback about the accessibility of our services, we encourage you to advise us of the situation for appropriate action to be taken. Please submit your feedback to: AGF Investments and AGF subsidiaries: E-mail or call AGF Investment's Client Services at 1-800-268-8583 We are committed to resolving your concern and/or complaint in a fair and timely manner. All feedback will be directed to: AGF Investments and AGF subsidiaries: Senior Complaints Officer and/or Compliance Officer

Notice of Disruption in Services and Facilities

In the event a service we provide becomes inaccessible affecting clients, investors, employees, visitors, contractors or members of the general public, AGF's service areas (e.g. Facilities, HR, etc.) will take reasonable steps to report the disruption in a timely fashion through appropriate information channels. These channels include AGF's website, physical postings (temporary signage) on or immediately adjacent to the affected area, and/or communication via email to affected individuals, departments or groups.

In accordance with AGF's accessible customer service procedures, notice will be visible and indicate any alternatives that exist to allow access to persons with disabilities during the disruption. The required information necessary for any communication of a temporary disruption will include:

  • The time, date and location of the disruption
  • Information about the reason for the disruption
  • Anticipated duration of the disruption
  • Descriptions of alternative facilities or services