Complaints Process

AGF Trust

Privacy Statement

Complaints Process

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COMPLAINTS

AGF Trust is committed to treating you with the utmost respect and consideration in all dealings. Should you have a concern or complaint we encourage you to advise us of the issue so that we can take the appropriate actions. In such circumstances, AGF Trust will act diligently to resolve your issue.

Resolving your complaints
AGF Trust is committed to resolving your issue in an efficient and timely manner. Your complaint should be directed to the person with whom you have been dealing with or you may contact our customer service department. Your complaint may be escalated to a Supervisor or Manager if they are unable to resolve the issue to your satisfaction. In order to initiate the resolution process, please contact our Client Services department at:

CLIENT SERVICES
Phone:	1-800-244-8457
Fax:	1-877-635-3307

If you are not satisfied with the resolution of your complaint, please contact our Director of Client Services, who has the authority to resolve most issues. The Director of Client Services can be contacted at:

DIRECTOR, CLIENT SERVICES
Phone:	1-800-244-8457
Fax:	1-877-635-3307
Mail:	AGF Trust Company One Toronto Street, P.O. Box 6 Toronto, ON M5C 2V6 Attn: Director, Client Services

AGF Trust will respond to your complaint in a timely manner. If you are not satisfied with the proposed resolution at this point, you may contact the AGF Trust Ombudsman.

AGF TRUST OMBUDSMAN:
Fax:	1-877-635-3307
Mail:	AGF Trust Company One Toronto Street P.O. Box 6, Toronto, ON M5C 2V6

Should you find that the proposed resolution is unacceptable, you may contact the following institutions:

Ombudsman for Banking Services and Investments (OBSI)
AGF Trust is a member of OBSI. OBSI is an independent service for resolving complaints relating to member financial institutions and investment service firms where the complaint has not been resolved in a satisfactory manner.

Mail: PO Box 896, Station Adelaide
Toronto, ON M5C 2K3

Phone: 1-888-451-4519
Fax: 1-888-422-2865
Email: ombudsman@obsi.ca
Web site: www.obsi.ca

The Office of the Privacy Commissioner of Canada
For a privacy-related complaint, please refer to our privacy statement . If you wish to raise a complaint related to privacy, the commissioner can be contacted at:

112 Kent St.
Place de Ville
Tower B, 3^rd Floor
Ottawa, Ontario
K1A 1H3

Toll-free: 1-800-282-1376
Phone: (613) 995-8210
Fax: (613) 947-6850
TTY: (613) 992-9190

Or in Quebec, contact:

Commissariat à la protection de la vie privée du Canada
112, rue Kent
Place de Ville
Tour B, 3^e étage
Ottawa (Ontario)
K1A 1H3

The Financial Consumer Agency of Canada (FCAC)
The FCAC supervises all federally regulated financial institutions to ensure that they comply with federal consumer protection laws. Should you have a complaint that relates to a consumer provision, you may contact the FCAC at the address noted below.

Financial Consumer Agency of Canada
6^th floor, Enterprise Building
427 Laurier Ave. West
Ottawa, Ontario
K1R 1B9