AGF's reputation is built on over 50 years of providing industry-leading investment management services to our clients and stakeholders. Our mission is to help investors succeed. In fulfilling that mission, AGF strives at all times to provide its services in a way that respects the dignity and independence of all people.
We are also committed to giving people with disabilities the same opportunity to access our services and allowing them to benefit from the same services, in the same place and in a similar way as other customers.
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Our Accessible Customer Service Policy outlines specifically how we will carry out our functions and responsibilities with respect to providing accessible goods and services to people with disabilities. Accessible refers to the ability for everyone, regardless of disability or special needs, to access, use and benefit from our products and services as much as possible. While we strive to have accessibility "built in" to our customer service procedures, where this is not currently available, we will focus on providing an alternative or adapting to individual needs.
Your experience with AGF matters to us. Should you have a concern or feedback about the accessibility of our services, we encourage you to advise us of the situation for appropriate action to be taken. Please submit your feedback to:
We are committed to resolving your concern and/or complaint in a fair and timely manner. All feedback will be directed to:
In the event a service we provide becomes inaccessible affecting clients, investors, employees, visitors, contractors or members of the general public, AGF's service areas (e.g. Facilities, HR, etc.) will take reasonable steps to report the disruption in a timely fashion through appropriate information channels. These channels include AGF's website, physical postings (temporary signage) on or immediately adjacent to the affected area, and/or communication via email to affected individuals, departments or groups.
In accordance with AGF's accessible customer service procedures, notice will be visible and indicate any alternatives that exist to allow access to persons with disabilities during the disruption. The required information necessary for any communication of a temporary disruption will include: