QUESTIONS ABOUT SECURITYWhy would I need to clear my cache? Each web page you visit is stored in both your browser's memory cache and/or your computer's disk cache. Your browser relies on its memory cache when you use the browser's 'Back' button. Instead of going to the network to retrieve the page, the page is retrieved from the browser memory cache. The files stored in your cache take up space, so AGF recommends that you clear your cache on a regular basis to free up some space on your computer, help protect any personal information and ensure that you have access to the latest content updates and information. Please note: For the www.agf.com/institutional website you must clear your cache before selecting another region. How do I clear my cache? Please follow the simple steps below to clear your cache for Internet Explorer, Mozilla Firefox and Safari. Internet Explorer 7 and 8 for Windows: - From the Tools menu, select Internet Options.
- Choose the General tab.
- Under Browsing history, click Delete.
- Next to 'Temporary Internet Files,' click Delete files.
- Click Close, and then click OK to exit.
| Internet Explorer 6.x for Windows: - From the Tools menu (for version 4.x, the View menu), select Internet Options.
- Choose the General tab.
- In the 'Temporary Internet Files' section, click Delete Files.
- To confirm the deletion, click OK.
- In the Internet Options dialog box, click OK.
| Firefox 2.0 for Windows: - From the Tools menu, select Clear Private Data, and then choose Cache.
| Firefox 1.0 and 1.5 for Windows: - From the Tools menu, select Options, and then click Privacy.
- In 1.5, select the Cache tab, and then click the Clear Cache Now button. In 1.0, next to Cache, click the Clear button, and then click OK.
| Firefox 1.x and 2.0 for Mac OS X: - From the Firefox menu, select Preferences.
- From the sheet that drops down, select Privacy. In 2.0, click Clear Now. In 1.5, click Clear Cache Now. In 1.0, next to Cache, click the Clear button, and then OK.
| Safari: - From the Safari menu, select Empty Cache.
- When prompted, click Empty to confirm that you want to empty the cache.
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BROWSER AND OPERATING SYSTEMWhat Operating Systems does AGF recommend? For the best user experience AGF recommends: Microsoft Windows XP Mac OS 10.5 | AGF also supports: Microsoft Windows 7 Microsoft Windows 2000 Mac OS 10.4 |
Mac OS 10.5 and 10.4 To set up Mac OS 10.5 and 10.4 please follow the diagram and steps below: - Open System Preferences.
- Go to Keyboard & Mouse.
- Select All controls for Full keyboard access.
What Browsers does AGF recommend? For the best user experience AGF Recommends: Internet Explorer 7.0 Firefox 3.0 | AGF also supports: Internet Explorer 9.0 Internet Explorer 6.0 Firefox 4.0 Firefox 2.0 Safari 2.0 |
To download the latest versions of Internet Explorer, Firefox and Safari please click on the icons below. 
Should I configure my pop-up blocker to exclude AGF websites? Pop-up blockers may interfere with some functionality on our websites, we recommend that you configure your blocker to exclude www.agf.com/institutional. Please follow the steps below to disable pop-up blockers for Internet Explorer, Mozilla Firefox, Safari and Google. Internet Explorer: - From the Tools menu, select Pop-up Blocker.
- Choose Pop-up Blocker Settings.
- Enter www.agf.com/institutional and click Add.
| Firefox: - From the Tools menu, select Options.
- Click the Content panel.
- Click Allowed Sites.
- In the Address Box, type www.agf.com/institutional and click Allow.
- Click Close and OK.
| Safari: - Go to Preferences.
- Click on Security at the top of the window.
- Uncheck the Block Pop-up Window to disable it.
| Google: - Click the Google Pop-up Blocker toolbar icon.
- Google will remember to allow Pop-ups from this site.
- The icon will change to indicate the pop-ups are OK.
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How do I enable JavaScript? For complete access to www.agf.com/institutional, you must enable JavasScript. If you are using Internet Explorer 6+, Mozilla Firefox 1.5+ or Safari please follow the simple steps below to enable JavaScript. If you need more information or have additional questions, please consult your web browser's Help Page. Internet Explorer 6, 7 and 8: - From the Tools menu click Internet Options.
- Click the Security tab.
- Click the button Custom Level.
- Scroll down to Scripting.
- Under Active Scripting, click the Enable button.
- Click OK.
- If prompted with a warning, click Yes.
- Click OK.
- Go to www.agf.com/institutional.
| Firefox: - From the Tools menu click Options.
- Click the Content tab.
- Select the checkbox beside Enable JavaScript. A checkmark will appear.
- Click OK.
- Go to www.agf.com/institutional
| Safari: - Select Preferences from the Safari menu.
- Click Security.
- Check both Enable Java and Enable JavaScript.
- Close the window.
- Go to www.agf.com/institutional.
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THIRD PARTY TOOLSWhat third party tools does AGF support? AGF currently supports the following third party tools: Adobe Acrobat Reader Microsoft Word Microsoft Excel Macromedia Flash Plug-In To download the latest versions of these third party tools please click on the icons below. 
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